Indian Lake High Local Schools
District Information
Why did the district create such a program to utilize students as technology support staff?
What technology support do students provide to the district? (e.g. software, hardware, website creation or maintenance, etc.)
How long has the project been in effect?
Did another district's student tech program influence the way you modeled your program? If so, which district.
What resources or policies were necessary to start up and maintain the program? (i.e. funding, human resources, board approval, ect.)
What are the goals of the program?
How much did it cost to create the program? Please itemize costs and expenditures in an Appendix.
How much does it cost annually to maintain the program? Please itemize costs and expenditures in an Appendix.
How many students have participated in the program to date?
How many students are participating in the program this school year?
Do students work during or outside school hours? Please detail.
Are students paid for their work? If so, how much per hour and how are they funded? If students are not paid, do they receive credit as a course?
What grade level(s) are students who participate in the program?
Is your student technical program integrated with your district curriculum? How?
How have you solved logistical problems (matching student/teacher schedules, transportation between buildings, etc) so that students can do work where it is needed?
How and by whom are students trained to be able to support district technology?
What training and reference materials are provided to the student participants?
How many technical support staff (non-student) are employed by the district? Describe the role of each.
What lessons has the district learned during the program? Include strengths, weaknesses and obstacles encountered.
What process and instruments are used to evaluate the effectiveness of the program?
How is cost-effectiveness of the program determined? What information has been gathered to date showing the cost-effectiveness of the program? Include samples.How is cost-effectiveness of the program determined? What information has been gathered to date showing the cost-effectiveness of the program? Include samples.
Why does your district believe that it is has a model for other districts to implement?
Describe the type of product(s) you anticipate creating to communicate to all districts your program? (e.g. website, CD Rom, video, etc.)
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District Information
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| District name: |
Indian Lake High Local Schools
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| District IRN: |
48082
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| Contact Person: |
Ms. Barbara Keykens
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| Contact Person Title: |
Technology Coordinator
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| Contact Person Address: |
6210 SR 325
North Lewistown, OH 43311
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| Contact Person Phone: |
937.696.8851 Ext: 4000
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| Contact Person Fax: |
937.686.0024
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| Contact Person email: |
rh_41@OMALP1.omeresa.net
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| Requested Funding Amount: |
$8,637.00 |
| District Size: |
6,000 or More Students |
| Grades Involved: |
7 8 9 10 11 12
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| Project Artifact: |
PDF |
| Dates of Presentation: |
| Presentation One: |
Location:
Regional Librarian User Group Meeting
Date:
11/6/2002
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| Presentation Two: |
Location:
Ohio SchoolNet Conference - Columbus
Date:
2/4/2002 |
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Why did the district create such a program to utilize students as technology support staff?
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Thanks to SchoolNet, technology has blossomed at Indian Lake Schools over the past 5 years. In industry, it is common to provide support at the rate of one IT professional per every 50 to 125 workstations. We are in the unique position of being able to start the training of students for these IT careers while allowing the students practice their skills in a real world environment. With only one IT professional on staff for our entire district, the students are provided with the chance to learn a wide variety of skills.
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What technology support do students provide to the district? (e.g. software, hardware, website creation or maintenance, etc.)
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The following are all technologies supported by students at Indian Lake Schools:
- Setting up workstations
- Installing software on workstations
- Troubleshooting and diagnosing workstation malfunctions
- Assisting teachers with students in lab situations
- Troubleshooting and diagnosing networking and connectivity problems
- Fixing routine hardware and connectivity problems on workstations
- Creating print materials for use in the classroom
- Assisting teachers in setting up specialized hardware for classroom use
- Smart boards, projectors, video camera, large monitors
- Web site maintenance
- Running a student help desk
- Creating interactive CD's for classroom use
- Printer cleaning and maintenance
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How long has the project been in effect?
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While students have been utilized informally under the direction of the high school computer teacher a formal system has been in place since August of 2000. The formal system drew upon many of the lessons learned (and mistakes made) under the informal system.
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Did another district's student tech program influence the way you modeled your program? If so, which district.
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No program at any other school influenced the program at Indian Lake.
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What resources or policies were necessary to start up and maintain the program? (i.e. funding, human resources, board approval, ect.)
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The resources or policies necessary to start up and maintain the program include volunteer time from the high school computer teacher, middle school media specialist and district technology coordinator. This group outlined the program and set limitations on student responsibilities. The Comprehensive School Reform Demonstration grant provided money for a summer academy at the middle school. This was the training for the Middle School SWAT team. The Indian Lake Board of Education provided the curriculum materials needed for the High School training program. The High School team training takes place within the Computer Lab curriculum.
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What are the goals of the program?
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The goals of the program are twofold. First of all, students will gain valuable real world training in information technology services while practicing valuable life skills. These include time management, ability to communicate orally and in writing, ability to work with adults and other students and problem solving skills. Secondly, Indian Lake strives to be in the position to state that no teacher will postpone or eliminate use of existing technology because "it doesn't work" or "it seemed to be more trouble that it was worth."
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How much did it cost to create the program? Please itemize costs and expenditures in an Appendix.
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This field appears as an appendix in the PDF
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How much does it cost annually to maintain the program? Please itemize costs and expenditures in an Appendix.
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This field appears as an appendix in the PDF
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How many students have participated in the program to date?
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Eleven students have participated in this program to date. Nine students have participated on the middle school team and five have been active on the high school team.
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How many students are participating in the program this school year?
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All eleven of the students are participating during this school year.
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Do students work during or outside school hours? Please detail.
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Students work both during and outside school hours. Middle school students work completely during school hours while high school students occasionally work after school and during the summer. Middle school students complete their training during the summer vacation while high school students train during the school day.
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Are students paid for their work? If so, how much per hour and how are they funded? If students are not paid, do they receive credit as a course?
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High School students receive credit for a semester of computer lab. Some high school students also choose to apply their credit toward a required community service course. Certain students in the program are paid for their work. At the high school, the training component of the program is completed through the individualized high school computer lab course. Students then sign up for an additional computer lab class during which the support time is scheduled. These are pass/fail courses that earn the student 1/2 credit toward graduation. In addition, the technology coordinator has a budget for contract labor. He selects students from the program to assist him in projects outside of the school day. These students are paid by the Board of Education at $6.50 an hour as contact labor. Certain students working web pages have applied their work toward a 12th grade community service requirement.
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What grade level(s) are students who participate in the program?
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Grade levels 7-12 participate in the program.
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Is your student technical program integrated with your district curriculum? How?
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The high school program operates almost 100% within the high school curriculum. Students apply their work toward graduation credits in computer lab and a 12th grade community service requirement. The middle school team is extra-curricular. These students work during flex or study hall time.
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How have you solved logistical problems (matching student/teacher schedules, transportation between buildings, etc) so that students can do work where it is needed?
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The logistical challenges of the program are making sure that a student is available when a staff member is in need. At the middle school, students are trained to check the help desk email and the "in box" for help request. Students work with the middle school media specialist to schedule a time appropriate to complete the task. The middle school is on modified block scheduling so most requests are handled during flextime. High school students are scheduled in the Computer Lab throughout the day. Due to the individualized nature of the course it is possible to enlist and train a team member for every period of the day. Students only travel to other building during community service assignments and that transportation is arrange by the individual students. The community service students are all at least 16 years old and must have a signed parental release to drive to another building. The community service teacher handles transportation details.
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How and by whom are students trained to be able to support district technology?
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Students are trained to support Indian Lake technology by the middle school media specialist and the high school computer teacher under the guidelines set forth by the district technology coordinator. The middle school training takes place during the summer technology camp. The training consists of setting up workstations, installing software on workstations and troubleshooting and diagnosing workstation malfunctions. Students learn how to assist teachers with students in lab situation and in setting up specialized hardware for classroom use (smart boards, projectors, video cameras, large monitors). Printer cleaning and maintenance are covered. In addition students are instructed in the procedures of the student help desk. At the high school level students study the coursework for A+ certification, Novell Netware CNA(Indian Lake is a Novell Educational Partnership NEAP school), all Microsoft Office Products, HTML programming, and Microsoft Front Page. Obviously few students would want to complete all of the training. Students choose certain specialties and work within those areas.
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What training and reference materials are provided to the student participants?
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Training and reference materials provided to the students vary by grade level and student specialty. Middle school team members are trained during the summer and receive a notebook of handouts detailing the procedures for which they are responsible. High School students have available coursework for A+ certification, Novell Netware CNA(Indian Lake is a Novell Educational Partnership NEAP school), all Microsoft Office Products, HTML programming, and Microsoft Front Page. (See Appendix B for a complete list with ISBN numbers).
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How many technical support staff (non-student) are employed by the district? Describe the role of each.
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All three of the technical support staff (non-student) are employed by Indian Lake. By default, the district technology coordinator oversees all technology maintenance and software update in district. He sets procedures and policies. He also assigns to tasks to the high school team through the high school computer teacher. In addition, the technology coordinator oversees the evaluation of the program. The high school computer teacher trains the high school student team and assigns tasks to the students. The middle school media specialist trains the middle school students and oversees the student help desk. All assignments to the team are in writing. The form used for this procedure is located in appendix E.
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What lessons has the district learned during the program? Include strengths, weaknesses and obstacles encountered.
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Indian Lake has learned several lessons during the SWAT program. The strength of the program at the middle school is the use of flextime to accomplish the tasks. Student and staff are now in the routine of using this time to keep the technology flowing at a steady pace. The strength of the program at the high school is allowing students to specialize in certain areas of information technology. The weakness of the program is the over reliance of some staff members on students to do everyday tasks.
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What process and instruments are used to evaluate the effectiveness of the program?
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In order to evaluate the effectiveness of the program staff members are asked to complete a form after a contract with a team member. Team members also do periodic self-evaluations. See Appendices C and D. At this time SWAT Teams have received feedback from their clients that has been overwhelmingly positive. Indian Lake is a model for other districts to implement because of our ability to tailor two programs in one. We have two buildings involved and we are able to suit the styles of each. The middle school SWAT team concentrates on assisting teachers with the technology acquired through several technology grants and day-to-day maintenance of workstations and printers. High School students are able to specialize in specific areas of interest from nuts and bolts hardware support to creation of specialized classroom materials
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How is cost-effectiveness of the program determined? What information has been gathered to date showing the cost-effectiveness of the program? Include samples.How is cost-effectiveness of the program determined? What information has been gathered to date showing the cost-effectiveness of the program? Include samples.
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This field appears as an appendix in the PDF
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Why does your district believe that it is has a model for other districts to implement?
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Indian Lake is a model for other districts to implement because of our ability to tailor two programs in one. We have two buildings involved and we are able to suit the styles of each. The middle school SWAT team concentrates on assisting teachers with the technology acquired through several technology grants and day-to-day maintenance of workstations and printers. High School students are able to specialize in specific areas of interest from nuts and bolts hardware support to creation of specialized classroom materials
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Describe the type of product(s) you anticipate creating to communicate to all districts your program? (e.g. website, CD Rom, video, etc.)
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Indian Lake would like to create more than one product to communicate to all districts about our program. The middle school program is well suited to a web site presentation. The middle school students will post and maintain this web site. It will share all of the elements of the SWAT team program as they are presently employed. Downloadable forms will be available. The high school students will produce a utilities disk that will be useful to individual school staff members. This utilities disk will contain *.bat files, drivers and tutorials. Students will photograph actual procedures and create tutorials to explain basic tasks such as setting up a POP3 account in Outlook express, replacing a printer cartridge in a HP ink jet printer or printing pictures from a web page.
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